CUSTOMER SUPPORT

Welcome to Nail Skills Store! Our dedicated support team is here to assist you with any questions, concerns, or feedback you may have. Before reaching out, please check our FAQ section below for quick answers. If you can't find what you need, feel free to submit a support ticket at the bottom of the page, and we'll respond within 24 hours.

For inquiries regarding store policy, please refer to our policy page.

You can reach us via email at nailskillsstore@gmail.com. Our representatives are available from Monday to Friday, 9am to 6pm CT.

Thank you for choosing us for your shopping needs!

FAQs

HOW FAST WILL MY ORDER BE SHIPPED?

We do our best to dispatch all orders from our warehouse within 24 hours.

CAN I make changes to or cancel my order after it's been placed?

If your order is still in our possession, we're happy to accommodate modifications or cancellations upon request. However, if the order has already been dispatched, modifications or cancellations are only possible after the items have been returned to our warehouse.

HOW do I track my order after it's been shipped?

Once your order is shipped, you'll receive an email containing a tracking number. Alternatively, if you placed the order while logged in, you can track its progress in your account dashboard.

HOW can I request a refund or return?

Simply fill out the form at the bottom of the page to create a ticket, and our support team will gladly assist you with your refund or return requests.

WHAT SHOULD I DO IF AN ITEM IS MISSING OR INCORRECT IN MY PACKAGE?

We strive to ensure accurate and timely delivery of your orders. Sometimes, orders may be divided into multiple packages for efficiency, leading to separate deliveries. If you suspect an item is missing, we kindly ask for your patience and recommend waiting an extra day before reaching out to us. However, if there are indeed discrepancies, please contact our Customer Service Department within 3 days of receiving your order. We'll promptly address the issue and offer options such as immediate reshipment, a refund, or credit towards your next purchase to ensure your satisfaction.

ARE DELIVERY TIMES GUARANTEED?

While we work with reputable third-party shipping services like USPS, UPS, FedEx, etc., please understand that the delivery times provided are estimates only. Various factors beyond our control, such as weather conditions, peak seasons, holidays, and unexpected events, can impact actual delivery times.

Do you offer international shipping?

We ship within US and Canada only.

HOW DO I HANDLE MANUFACTURER EQUIPMENT WARRANTY?

To initiate a warranty claim, please submit a support ticket using the form at the bottom of the page. Our team will assist you in processing your warranty case promptly.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

While we take great care to package each shipment according to industry standards, damages may still occur during the shipping process, which is beyond our control. We highly recommend opting in for "Route Shipping Insurance" at checkout to receive instant refund or replacement in case of damage. To create a claim with "Route Shipping Insurance," please navigate here 👉 https://claims.route.com/